We want to give you the best deal that we can on shipping and possible discounts on items included in larger purchases. If we can ship all your items in one package, we will. Contact us with your order details if you like and we can send you a customized Paypal invoice. We usually respond very quickly during business hours. We monitor our email from 9:00 AM to 9:00 PM Pacific time. You are dealing with a small company, and we have no automated messages or robots. There is a human being constantly monitoring email and responding to the needs of our customers.
International Shipments & Freight Forwarding: International buyers please contact us before you purchase, as the website may not calculate shipping properly our larger equipment. All international orders within size limitations will be shipped USPS priority Mail International (6-10 business days). There is a small chance that it might take up to 15 days or longer, once your payment is confirmed, to receive your new items. Though 90% of shipments arrive within 10 days or less , we do not personally deliver the products. We are happy to ship worldwide. However, some countries do not allow large packages through regular mail. Please check your country's shipping regulations if you are planning on ordering a large package. Large equipment will be shipped factory direct and may take 4-14 weeks depending on equipment size.
Orders for large stills will be shipped via ocean freight or Fedex depending on size. We will work with your freight forwarders and send them the necessary documents so they can forward your freight if you are in an area where this will be required. We will be more than happy to answer any questions you may have regarding package weight and size. If you can't check your package size restrictions, we can do it for you. Buyer is responsible for paying all duties, fees and tariffs. Ocean freight for large stills will take 12-14 weeks and Fedex air shipments will take 2-3 weeks. Appropriate shipping charges will apply.
We have shipped our stills and parts of stills all over the world without ever having any problems with customs. Customs forms for items shipped through regular mail will be labeled as "copper pipe & parts". We will not falsify customs forms so please don't ask us to do so.
Resale / Wholesale Accounts: If you are a licensed business and would like to sell our stills in your store, feel free to contact us about a wholesale account. Discounts are available for most of our products.
We gladly accept Paypal, credit/debit cards and money orders via snail mail.
Credit Cards: All major credit/debit cards are accepted through the standard checkout.
Paypal: If you want to use Paypal to make a purchase, simply contact us with a list of items you want to purchase and we will promptly send you a Paypal invoice
Shipping: In order to help avoid mail theft, all orders will be shipped to you discreetly with the business owners name on the mailing label. Packaging will be plain. In order to keep shipping costs down, we use recycled packing materials & newspaper for packing.
Domestic Shipments: Shipping charges are all flat rate to the lower 48 states. Alaska & Hawaii will have additional shipping charges depending on the item ordered. Any shipping overages will be billed to you via Paypal at the time of shipment . All orders in the lower 48 states will be shipped FedEx or USPS. Most shipments will arrive within 3-7 business days from the time you order. If we are experiencing high sales volumes and there is the possibility of a delayed shipment, there will be a notification at the top of the website.
Signature Confirmation: We recommend that you choose signature confirmation for your order if you live in an area where mail theft is prevalent, or if you have a high value shipment. Signature confirmation will also protect you from package loss or misdelivery by the shipping carrier. These things do not happen often, but if they do you will glad you chose signature confirmation. It will be a few bucks well spent. We will not be held liable for lost or stolen packages.
Returns: We will be happy to accept returns for anything that arrives with damage due to rough handling by the shipping carrier. If it is a small item that cannot be repaired or salvaged (such as an alcohol meter) we only require a photograph and we will send you a replacement. If we sent you the wrong item by some small chance, or if it arrives damaged, we will pay for the return shipping. If one of our stills is damaged during shipping (very unlikely) we will ship you a replacement item free of charge as soon as we receive the damaged still or part of a still. If you want the replacement item shipped before we receive the damaged item, we will require a deposit which we will refund when we receive the damaged item. Returns are not accepted on used stills.
Returns must be done within 14 days of the time you receive your order and the buyer is responsible for paying for return shipping.